Trust and Safety
Trust and Safety is what makes online platforms and marketplaces work. Many examples of successful platforms allow people in the community to exchange goods and services, such as AirBnB, Vrbo, Uber, and care.com. It is important that everyone interacting and doing business online feels secure, respected, and valued. Misconduct, threats, and any behavior that is intended or causes harm are strictly prohibited (refer to Terms of Service).
There are things you can do to build trust and safety between users.
1. Complete your profile. Provide as much detail as you can to convey what your expectations are and what services you will provide. Pet Owners must disclose any history of aggression or behavioral issues to the Pet Care Provider and required safety protocols must be followed according to local laws.
2. Always communicate and pay on the Dog Joggers marketplace. This will keep your personal and payment information safe. Please report it to Dog Joggers immediately if you are ever requested to communicate or pay offline.
3. Review users. Did you have a great experience? Share it with others. Invite Pet Owners and Dog Joggers to join.
Tips for Dog Joggers
1. Buy Pet Care Insurance.
This is the best way to protect yourself from potential risks, such as injuries to people or animals, property damage, and legal fees.
2. Schedule a Meet-and-Greet!
Before accepting a booking from a new Pet Owner, schedule a meet-and-greet to ensure you are comfortable and confident with the dog and owner and can provide the service requested.
3. Ask Questions about the dog's behavior.
Do they pull hard on the leash? Do they like other dogs and people? Will they chase a squirrel or rabbit? You need to be prepared for situations that you will come across on a run.
4. What is the dog's medical history.
Is the dog up-to-date on vaccinations and rabies? Do they have an injury or a medical condition that you need to be aware of? Did the owner consult with their veterinarian before starting an exercise program?
5. Check the Equipment.
Make sure the dog's collar or harness fits properly, you know how to adjust it, and the dog can't slip out of it. Look for tears, damage, or weak points before starting a run. Avoid using retractable leashes because they can easily break.
6. Have a Plan.
Familiarize yourself with the area and plan a route for running the dog. Make sure you feel safe in the environment and won't get lost.
7. Monitor the Dog during the Run.
Always keep an eye on your dog, they might be telling you that they need to slow down, take a break, or go potty. Depending on the temperature and distance, have water available to stay hydrated. Dogs need to slowly work up to longer runs, just like us. Don't expect a dog to run 10 miles the first time.
Tips for Dog Owners
1. Check with your Veterinarian Before Starting an Exercise Routine!
Always ask your veterinarian if it's ok for your dog to start a running program. Some dog breeds, puppies, and seniors might not be safe to go for long runs.
2. Schedule a Meet-and-Greet!
You as the Pet Owner need to feel comfortable with the Dog Jogger exercising your dog. Observe how they interact with your dog and ask them questions. It is the Pet Owners responsibility to evaluate the suitability of the Pet Care Provider.
3. Provide Proper Equipment.
Make sure the collar or harness and leash fit properly and are in good condition.
4. Buy Pet Insurance.
Accidents and injuries happen and pet insurance can help with the unexpected costs.